Question 1

How will I receive my print?

Accepted Answer

All prints will be loosely rolled and placed in a tube

Question 2

How do I take care of my print?

Accepted Answer

We recommend that you take your print out of the tube as soon as possible and lay it flat

If you are getting your print professionally framed, just keep the print in the tube and take it to the framers

Question 3

What is Giclée printing?

Accepted Answer

Giclées are Museum quality Fine Art reproductions, also called Archival Prints. These are the result of highly advanced digital printing technology.

A Fine art Giclée is the closest to an original painting you can get. These artworks are made with an ultra-high-resolution fine-art printer, using the very finest archival inks on acid free paper.  Unlike regular printed reproductions, Giclées are truly durable "Museum quality" Fine Art reproductions.

A Fine art Giclée is created by tiny jets spraying millions of droplets of archival, pigmented inks onto a sheet of fine art, acid free paper.  This spray of ink, more that 4 million droplets per second, gives the name giclée which is French for "fine spray."

Question 4

What is the turnaround for print orders?

Accepted Answer

Allow a week for printing and dispatching. This may be longer if James and Tanya are away on a printing trip, but you will be made aware. Please enquire before you place an order if you have a time limit

Question 5

Do you accept refunds?

Accepted Answer

We do not accept refunds or exchanges

FAQ

How will I receive my print?

How do I take care of my print?

What is Giclée printing?

What is the turnaround for print orders?

Do you accept refunds?